Terms of service

Last updated: 6 May 2026

Article 1 - Definitions

  • Moov Health B.V.: Moov Health B.V., established in Utrecht, Chamber of Commerce number 94619980.

  • Customer: the party with whom Moov Health B.V. has entered into an agreement.

  • Parties: Moov Health B.V. and the Customer together.

  • Consumer: a Customer who is also an individual acting as a private person.

Article 2 - Applicability

  1. These terms and conditions apply to all quotations, offers, activities, orders, agreements, and deliveries of services or products by or on behalf of Moov Health B.V.

  2. Moov Health B.V. and the Customer may only deviate from these terms if explicitly agreed upon in writing.

  3. Moov Health B.V. and the Customer expressly exclude the applicability of the general terms and conditions of the Customer or others.

Article 3 - Prices

  1. Moov Health B.V. uses prices in euros, inclusive of VAT and exclusive of any other costs such as administrative or shipping costs, unless otherwise agreed in writing.

  2. Moov Health B.V. may change the prices of its services and products on its website and in other communications at any time.

  3. Increases in the cost prices of products or parts thereof, which Moov Health B.V. could not foresee at the time of making the offer or the conclusion of the agreement, may give rise to price increases.

  4. The consumer has the right to cancel an agreement due to a price increase as mentioned in paragraph 3, unless the increase is the result of a statutory regulation.

Article 4 - Samples and Models

If the Customer has received a sample or model of a product, they cannot derive any rights from it other than that it is an indication of the nature of the product, unless it has been agreed in writing that the products to be delivered correspond exactly with the sample or model.

Article 5 - Payments and Payment Term

  1. Moov Health B.V. may require a down payment of up to 50% of the agreed amount upon entering into the agreement.

  2. The Customer must settle a post-payment within the period specified following delivery.

  3. The payment terms used by Moov Health B.V. are firm deadlines (fatale termijnen). This means that if the Customer has not paid the agreed amount by the last day of the payment term at the latest, they are automatically in default and in breach, without Moov Health B.V. having to send a reminder or a notice of default.

  4. Moov Health B.V. may make a delivery dependent on immediate payment or demand security for the total amount of the services or products.

Article 6 - Right of Reclamation (Right to Repossess)

  1. When the Customer is in default, Moov Health B.V. may invoke the right of reclamation regarding the unpaid products delivered to the Customer.

  2. Moov Health B.V. exercises its right of reclamation by means of a written or electronic communication to the Customer.

  3. As soon as the Customer has been informed of the invoked right of reclamation, the Customer must immediately return the relevant products to Moov Health B.V., unless otherwise agreed in writing.

  4. The Customer pays the costs for the retrieval or return of the products mentioned in paragraph 3.

Article 7 - Right of Withdrawal

  1. A consumer may cancel an online purchase within 14 days of purchase without giving a reason. This right of withdrawal does not apply if:

    • the product has been used

    • it is a product that can spoil quickly, such as food or flowers

    • it is a product specially made to measure or adapted for the consumer

    • it is a product that cannot be returned for hygienic reasons, such as underwear or swimwear

    • the seal is not intact, in the case of data carriers with digital content, such as DVDs or CDs

    • the product or service concerns accommodation, travel, a restaurant business, transport, a catering assignment, or a form of leisure activity

    • the product is an individual magazine or newspaper

    • the consumer has waived their right of withdrawal

  2. The reflection period of 14 days mentioned in paragraph 1 begins:

    • on the day after the consumer has received the last product or part of 1 order

    • as soon as the consumer has confirmed that they will purchase digital content via the internet

  3. The consumer can exercise their reflection period by sending an email with that subject to support@moovmore.com, possibly using the withdrawal form available on the website of Moov Health B.V., www.moovmore.com

  4. The consumer must return the product to Moov Health B.V. within 14 days after making their right of withdrawal known, failing which their right of withdrawal expires.

Article 8 - Reimbursement of Delivery Costs

  1. If the consumer has revoked their purchase in time and has returned the complete order to Moov Health B.V. in time, Moov Health B.V. will refund any shipping costs paid by the consumer within 14 days after receipt of the timely and fully returned order.

  2. Delivery costs are only borne by Moov Health B.V. insofar as the entire order is returned.

Article 9 - Reimbursement of Return Costs

If the consumer invokes their right of withdrawal and returns the entire order in time, the Customer pays the costs for this.

Article 10 - Right of Suspension

Unless the Customer is a consumer, they hereby waive the right to suspend the performance of any obligation arising from this agreement.

Article 11 - Right of Retention (Lien)

  1. Moov Health B.V. can invoke its right of retention and, in that case, keep products of the Customer in its possession until the Customer has paid all outstanding invoices of Moov Health B.V., unless the Customer has provided sufficient security for those costs.

  2. The right of retention also applies based on previous agreements through which the Customer still owes money to Moov Health B.V.

  3. Moov Health B.V. is not liable for any damage that the Customer suffers due to the use of its right of retention.

Article 12 - Set-off

Unless the Customer is a consumer, they waive their right to set off a debt to Moov Health B.V. against a claim on Moov Health B.V.

Article 13 - Retention of Title

  1. Moov Health B.V. remains the owner of all delivered products until the Customer has paid all outstanding invoices of Moov Health B.V. regarding an underlying agreement, including claims due to failure in performance.

  2. Until that time mentioned in paragraph 1, Moov Health B.V. can invoke its retention of title and take back the goods.

  3. Before ownership has passed to the Customer, the Customer may not pledge, sell, alienate, or otherwise encumber the products.

  4. If Moov Health B.V. invokes its retention of title, the agreement is thereby dissolved and Moov Health B.V. may claim damages, lost profits, and interest from the Customer.

Article 14 - Delivery

  1. Delivery takes place while stocks last.

  2. Delivery takes place at Moov Health B.V., unless otherwise agreed.

  3. Delivery of products ordered online takes place at the address indicated by the Customer.

  4. If the Customer does not pay the agreed amounts or does not pay them on time, Moov Health B.V. may suspend its obligations until the Customer pays.

  5. In the event of late payment, there is a case of creditor's default (schuldeisersverzuim), meaning the Customer cannot hold a late delivery against Moov Health B.V.

Article 15 - Delivery Time

  1. The delivery times of Moov Health B.V. are indicative. If delivery is late, the Customer cannot derive any rights from this, unless otherwise agreed in writing.

  2. The delivery time starts when the Customer has fully completed the ordering process and has received a confirmation from Moov Health B.V.

  3. The Customer will not receive compensation and may not dissolve the agreement if Moov Health B.V. delivers later than agreed. However, the Customer may dissolve the agreement if this has been agreed in writing or if Moov Health B.V. cannot deliver within 14 days after being prompted to do so in writing, or if the Customer and Moov Health B.V. have agreed otherwise.

Article 16 - Actual Delivery

The Customer must ensure that the actual delivery of their ordered products can take place on time.

Article 17 - Transport Costs

The Customer pays the costs for transport, unless the Customer and Moov Health B.V. have agreed otherwise in writing.

Article 18 - Packaging and Shipping

  1. If the packaging of a delivered product is opened or damaged, the Customer must have the carrier make a note of this before accepting the product. If the Customer fails to do so, they cannot hold Moov Health B.V. liable for any damage.

  2. If the Customer arranges the transport of a product themselves, they must report any visible damage to products or packaging to Moov Health B.V. prior to transport. If the Customer fails to do so, they cannot hold Moov Health B.V. liable for any damage.

Article 19 - Storage

  1. If the Customer takes delivery of ordered products later than the agreed delivery date, the risk of any loss of quality is entirely for the Customer.

  2. Any extra costs as a result of premature or late delivery of products are entirely for the account of the Customer.

Article 20 - Warranty

  1. The warranty on products applies only to defects caused by faulty manufacture, construction, or materials.

  2. The warranty does not apply:

    • in the case of normal wear and tear

    • to damage caused by accidents

    • to damage caused by modifications made to the product

    • to damage due to negligence or improper use by the Customer

    • when the cause of the defect cannot be clearly established

  3. The risk of loss, damage, or theft of the products that are the subject of an agreement between parties passes to the Customer at the moment they are legally and/or actually delivered, or at least come into the power of the Customer or a third party who receives the product on behalf of the Customer.

Article 21 - Indemnification

The Customer indemnifies Moov Health B.V. against all claims from others related to the products and/or services delivered by Moov Health B.V.

Article 22 - Complaints

  1. The Customer must examine a product delivered or service rendered by Moov Health B.V. for any shortcomings as soon as possible.

  2. If a delivered product or service does not meet what the Customer could reasonably expect, the Customer must inform Moov Health B.V. thereof within 1 month after establishing the shortcoming.

  3. A consumer must inform Moov Health B.V. of this at the latest within 2 months after establishing the shortcoming.

  4. The Customer provides as detailed a description of the shortcoming as possible, so that Moov Health B.V. can respond appropriately.

  5. The Customer must demonstrate that the complaint relates to an agreement between the Customer and Moov Health B.V.

  6. If a complaint concerns ongoing work, the Customer cannot demand that Moov Health B.V. perform work other than what was agreed.

Article 23 - Notice of Default

  1. The Customer must make any notice of default known to Moov Health B.V. in writing.

  2. It is the Customer's responsibility that their notice of default actually reaches Moov Health B.V. on time.

Article 24 - Liability of Customer

When Moov Health B.V. enters into an agreement with multiple Customers, each of them is jointly and severally liable for fulfilling the agreements in that contract.

Article 25 - Liability of Moov Health B.V.

  1. Moov Health B.V. is only liable for damage suffered by the Customer when that damage is caused by intent or deliberate recklessness.

  2. If Moov Health B.V. is liable for damage, this applies only to direct damage related to the execution of an underlying agreement.

  3. Moov Health B.V. is not liable for indirect damage, such as consequential damage, lost profit, or damage to third parties.

  4. If Moov Health B.V. is liable, this liability is limited to the amount paid out by a closed (professional) liability insurance policy. If no insurance has been taken out or no claim amount is paid out, the liability is limited to the (part of the) invoice amount to which the liability relates.

  5. All images, photos, colors, drawings, and descriptions on the website or in a catalog are indicative only and cannot lead to any compensation, dissolution, or suspension.

Article 26 - Expiration Period

Every right of the Customer to compensation from Moov Health B.V. expires 12 months after the event from which the liability directly or indirectly arises. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code (BW).

Article 27 - Dissolution

  1. The Customer may dissolve the agreement if Moov Health B.V. attributively fails in the fulfillment of its obligations, unless this failure does not justify dissolution due to its special nature or minor significance.

  2. If fulfillment of the obligations by Moov Health B.V. is still possible, dissolution can only take place after Moov Health B.V. is in default.

  3. Moov Health B.V. may dissolve the agreement with the Customer if the Customer does not fully or timely fulfill their obligations from the agreement, or if Moov Health B.V. has become aware of circumstances that give it good reason to fear that the Customer will not fulfill their obligations.

Article 28 - Force Majeure

  1. In addition to Article 6:75 BW, a failure of Moov Health B.V. cannot be attributed to Moov Health B.V. in the event of force majeure.

  2. The force majeure situation in paragraph 1 also includes:

    • an emergency such as civil war or natural disaster

    • non-performance or force majeure of suppliers, delivery services, or others

    • power, electricity, internet, computer, or telecom failures

    • computer viruses

    • strikes

    • government measures

    • transport problems

    • bad weather conditions

    • work stoppages

  3. If a force majeure situation occurs due to which Moov Health B.V. cannot fulfill one or more obligations to the Customer, those obligations are suspended until Moov Health B.V. can fulfill them.

  4. From the moment a force majeure situation has lasted at least 30 calendar days, both the Customer and Moov Health B.V. may dissolve the agreement in writing in its entirety or in part.

  5. Moov Health B.V. does not have to pay any compensation to the Customer in a force majeure situation, even if Moov Health B.V. benefits from it.

Article 29 - Amendment of Agreement

If it is necessary for its execution to modify a concluded agreement, the Customer and Moov Health B.V. may adjust the agreement.

Article 30 - Amendment of General Terms and Conditions

  1. Moov Health B.V. may change these general terms and conditions.

  2. Moov Health B.V. may always implement changes of minor importance.

  3. Moov Health B.V. will discuss major changes with the Customer in advance as much as possible.

  4. A consumer may terminate the underlying agreement in the event of a major change to the general terms and conditions.

Article 31 - Transfer of Rights

  1. The Customer cannot transfer rights from an agreement with Moov Health B.V. to others without the written consent of Moov Health B.V.

  2. This provision applies as a clause with property law effect as referred to in Article 3:83 paragraph 2 BW.

Article 32 - Consequences of Nullity or Annullability

  1. If one or more provisions of these general terms and conditions prove to be null and void or annullable, this does not affect the remaining provisions of these terms.

  2. A provision that is null or annullable will in that case be replaced by a provision that comes closest to what Moov Health B.V. had in mind when drafting the terms on that point.

Article 33 - Applicable Law and Competent Court

  1. Dutch law applies to these general terms and conditions and every underlying agreement between the Customer and Moov Health B.V.

  2. The court in the district of the place of business of Moov Health B.V. is exclusively competent to take cognizance of any disputes between the Customer and Moov Health B.V., unless the law stipulates otherwise.

Article 34 - Mobile Terms of Service

The mobile messaging service of Moov Health B.V. (the “Service”) is offered by Moov Health B.V. (“Moov Health B.V.”, “we” or “us”). By using the Service, you agree to these terms (“Mobile Terms”).

We may modify or discontinue the Service or parts thereof without prior notice. To the extent permitted by applicable law, we may modify these Mobile Terms at any time. Your continued use of the Service after the effective date of such a change constitutes your acceptance of the changes.

By giving consent to the SMS/text messaging service of Moov Health B.V., you agree to receive recurring SMS/text messages from and on behalf of Moov Health B.V. via your mobile provider at the mobile number provided by you, even if this number is registered in a national or federal Do Not Call registry. Messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, special offers, and other marketing actions (e.g., cart reminders).

You understand that it is not mandatory to sign up for this program to make a purchase, and that your consent is not a condition for a purchase from Moov Health B.V. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all costs and fees that your mobile provider charges for text messages. Message frequency may vary. Message and data rates may apply. Check your mobile plan and contact your provider for details. You are fully responsible for all costs associated with SMS/text messages, including charges from your mobile provider.

You can opt out of the Service at any time. Send the keyword STOP to Moov or click the unsubscribe link (if available) in an SMS to cancel. You will receive a one-time confirmation message of your cancellation. After that, no more messages will be sent to your mobile device unless you make a new request yourself. If you have signed up for other mobile messaging services from Moov Health B.V. and wish to stop those, you must opt out of those programs separately, unless the law prescribes otherwise.

For support or help with the Service, you can text HELP to Moov or send an email to support@moovmore.com.

We may change a short code or phone number we use for the Service at any time and will inform you thereof. You acknowledge that messages, including STOP or HELP requests, sent to an old number may not arrive and that we are not responsible for processing such requests. The mobile providers supporting this Service are not liable for delayed or undelivered messages.

You agree to provide us with a valid mobile number. If you get a new number, you should sign up again with that number. To the extent permitted by law, you agree that we are not liable for failed, delayed, or misdirected delivery of information via the Service, errors in that information, and/or any action you take or do not take based on the information or the Service.

We respect your right to privacy. Please refer to our Privacy Policy to see how we collect and use your personal data.

Prepared on May 6, 2026.