Terms of sale

Last updated: May 6, 2026

Article 1 - Definitions

• Moov Health B.V.: Moov Health B.V., established in Utrecht, Chamber of Commerce number 94619980, VAT number: NL866838739B01.

• Customer: The party with whom Moov Health B.V. has entered into an agreement.

• Parties: Moov Health B.V. and Customer together.

• Consumer: A Customer who is a natural person acting for purposes outside their trade, business, or profession.

Article 2 – Applicability

These Terms of Sale apply to all orders placed on the Moov website. By completing your purchase, you agree to these terms as the sole agreement governing our transaction. Any other terms or conditions are explicitly excluded unless confirmed by us in writing.

The agreement of sale is concluded once your order is placed. Before placing your order, you will be shown a clear summary of your basket, total price, shipping costs and the option to correct any errors.

Article 3 - Pricing and Payments

All prices shown on our website are listed in Euros (€) and include the applicable VAT for deliveries within the European Union. Shipping and delivery fees are displayed clearly during the checkout process, so you always know the full cost before finalizing your order. For deliveries outside the EU, our prices do not include local VAT, import duties, or customs clearance fees; these charges are the responsibility of the Customer. If you are unsure about potential additional costs, we recommend checking with your local customs office prior to purchase.

Although we take great care to display accurate pricing, obvious errors or technical glitches may occur. In such cases, Moov reserves the right to cancel the order before shipment. Prices may change from time to time, but the price confirmed at the moment of purchase remains final, unless a legal adjustment (such as a VAT change) requires otherwise.

Payment must be completed at the time of purchase, unless a down-payment option or a “buy now, pay later” method is explicitly offered and selected during checkout. Your order will only be processed once payment has been successfully received.

Article 4 - Right of Withdrawal & Returns

As a Consumer, you have the right to cancel your purchase within 30 days of receiving your product without providing a reason. During this period, you may inspect the product as you would in a physical store. If the product is used beyond this extent or returned damaged, Moov may charge for any loss in value.

Returning products are free of charge. For large equipment requiring specialized transport, Moov can arrange a curbside collection service. Any applicable collection fees will always be communicated in advance. The full return procedure, including all practical steps and conditions, is described in our Return Policy, which forms an integral part of these Terms of Sale.

Article 5 - Retention of Title

Moov remains the full legal owner of all products delivered until the purchase price has been paid in full. Until ownership has passed, you are not permitted to sell, pledge, or otherwise encumber the products. If you fail to meet your payment obligations, Moov reserves the right to reclaim the products at your expense, without prejudice to our right to claim damages or interest.

The risk of loss, theft or damage to the products passes to you at the moment the products are physically received by you or by a person designated by you. If you choose to arrange your own carrier instead of using the delivery options offered by Moov, the risk transfers to you once the products have been handed over to that carrier.

You are responsible for inspecting the packaging upon delivery. If you notice visible damage, you must notify the carrier immediately and ensure a note is made on the delivery document. Failure to do so may affect your rights regarding transport damage.

Article 6 – Delivery and logistics

We deliver to the address provided during checkout. Standard parcels may be delivered to your door, a neighbor, or a parcel shop, depending on the carrier’s procedures. For large equipment, delivery is standardly made to the first threshold (curbside) on the ground floor. You are responsible for further transport into your building.

Delivery times shown on our website are indicative. While we strive to deliver promptly, minor delays caused by logistics partners do not entitle you to compensation. You must ensure that delivery can take place at the agreed time. If delivery fails due to your absence, additional storage or redelivery costs may be charged.

During pre-order periods, delivery will take place once the product becomes available. You will be informed if the expected delivery window changes.

More detailed information about delivery methods and logistics can be found in our Shipping Policy, which forms an integral part of these Terms of Sale.

Article 7 – Warranty and usage

Moov provides a 2-year commercial warranty on manufacturing and material defects, which does not affect your statutory legal rights. This warranty is strictly limited to normal private and domestic use. The warranty is void immediately if the product is used in a commercial, professional, or public environment (such as gyms, hotels, or health centers). Furthermore, the warranty does not cover normal wear and tear, damage due to accidents, or issues resulting from a failure to comply with the maintenance instructions.

Digital manuals and instructions are made available on our website in a durable format and can be downloaded and stored by you at any time. You are required to consult these instructions for correct usage and maintenance; failure to follow them may void your warranty claims.

More information can be found in our Warranty Policy, which is an integral part of these Terms of Sale.

Article 8 – Complaints and liability

If you have a complaint about our products or services, please notify us as soon as possible at support@moovmore.com. Customers must report any defects within 2 months of discovery. To help us find a solution quickly, please provide a detailed description and proof of purchase.

Article 9 – Indemnification and responsibility

Moov is liable for defects that fall under the statutory legal guarantee and for damages resulting from negligence. However, Moov is not liable for indirect or consequential damages, such as loss of profit, nor for damages resulting from misuse, improper maintenance, or use in a commercial environment. Where legally permitted, Moov’s total liability is limited to the purchase price of the product, unless mandatory law—such as rules on personal injury—requires otherwise.

Article 10 – Force Majeure & Termination

Moov is not liable for delays or failures caused by events outside our control (Force Majeure), such as natural disasters, strikes, energy failures, or disruptions at our logistics partners. If such a situation lasts longer than 30 days, either party may cancel the agreement.

Article 11 – Changes to These Terms

Moov may update these Terms of Sale from time to time. Any changes will only apply to purchases made after the updated version has been published on our website. The Terms of Sale that were in effect at the time you placed your order remain applicable to that order.

Article 12 – Legal Validity

Should any part of these Terms be found invalid by a court, the remaining provisions will stay in full effect. The invalid part will be replaced by a provision that closely matches our original intent. Rights arising from an agreement with Moov may not be transferred to third parties without our prior written consent.

Article 13 – Governing Law

All agreements are exclusively governed by Dutch Law. Any disputes shall be submitted to the competent court in the district where Moov is established, unless mandatory consumer protection laws dictate otherwise. Consumers may also access the EU Online Dispute Resolution (ODR) platform for out-of-court settlements.