The role

You own everything that happens after someone orders: supply chain, delivery, customer service, quality and customer satisfaction. We grew faster than our operation could handle, and our Trustpilot went from 4.7 to 3.9. That's on us. So Moov is becoming a customer-first company, and the way we'll know whether we mean it is simple: Trustpilot back to 4.76.

• A supply chain that is never out of stock, so pre-order becomes the exception instead of the rule
• Customer service that runs 85 to 95% on agents, with one senior colleague for the rest, and higher satisfaction than today
• The Customer Problem Vault: one place where every customer problem lands, visible to everyone at Moov, and solved at the root instead of closed as a ticket
• A team of three, plus the agents you build yourself

This isn't a COO role. We have no C-suite: it's the founder and four Heads, and we build AI-first, with agents doing most of the repetitive work.

Who we're looking for

You've owned customer satisfaction before at a DTC brand, you've automated a customer service team without the quality dropping, you've run a supply chain, and you build agents yourself. We need all of that for this role.

What we offer

You work directly with Mickey, the founder, you get equity, and you can work from anywhere in Europe.

Read the full job description

Questions, or know someone who'd fit? Send Mickey a message on LinkedIn.