Track & Trace

Where can I find my Track & Trace-code?

As soon as your order has been shipped, you will automatically receive an email with your tracking number. This allows you to easily track your package. You can find your tracking number in several ways:

Via the shipping confirmation email
In the email you receive after your order has been shipped, you will find a direct link to track your package.

Via the order status page
Your order confirmation includes a link to your personal order status page. Here you can view the current status of your order and the Track & Trace information.

Via our customer service
Can’t find the Track & Trace information or do you have questions about your shipment? Feel free to contact us via chat (when we’re online). We’re happy to help.

Didn't find
what you were looking for?

We're here with information, support, and genuine care. Choose the step that fits your question.

Email

Share your question or situation with us in as much detail as you like.

Chat

Get speedy answers to your questions anytime.

Call

Monday to Friday between 09:00 and 13:00.