The role

You become the owner of customer satisfaction at Moov, from the moment someone clicks order. Everything a customer notices from us after that is yours: the delivery, the first weeks at home, customer service, reviews and returns. You build most of that with AI agents and automation.

• Trustpilot from 3.9 to 4.76, and CSAT per conversation going up while automation grows
• Customer service that runs 85 to 95% on agents you build yourself, at satisfaction that is higher than today
• A review programme per delivered order, with every 1- or 2-star review picked up personally within a day
• Contacts per order down structurally, by removing causes and not by adding capacity

Who we're looking for

You have owned customer satisfaction at a DTC brand before, you have automated a customer service operation with AI without satisfaction dropping, and you build those agents yourself. Those three belong together.

What we offer

You report to the Head of Operations, you get equity, and you can work from anywhere in Europe.

Read the full job description

Questions, or know someone who'd fit? Send Mickey a message on LinkedIn.