Track & Trace

We’re so glad you’ve taken the first step toward becoming more active by placing an order with us. We’re happy to help you keep track of your delivery.

Once your order has been placed, you’ll receive an order confirmation email. In this email, you’ll find an orange button labeled “View Order.” Click this button to see the latest status and updates on your order, so you’ll always know where it is.

As soon as your package is on its way, you’ll also receive a tracking link from the carrier. This allows you to follow your package every step of the way until it arrives at your door.

Haven’t received your tracking email? First, check your spam or junk folder. You can also click the orange “View Order” button in your order confirmation email. We’ll add your tracking information there as soon as it becomes available. If you’re still having trouble, please contact us.

Does your tracking information say “delivered,” but you haven’t received your package? We understand how frustrating that can be. First, check whether the delivery driver left your package with a neighbor or if there is a delivery note in your mailbox.

Is your treadmill still missing, or has your tracking information not been updated for 5 days? Please fill out the form below, and we’ll investigate the status of your delivery right away.

Is your package still missing? Enter your details below, and we’ll start an investigation with the carrier as soon as possible.