For the V1 and V2, you can try the following steps:

Method 1:Turn the power switch under the treadmill to ON. Immediately press and hold the power button (I▶) on the remote. Do you hear the treadmill beep? The pairing was successful and the treadmill will now recognise the remote automatically.

• Mind the timing: hold the button immediately after you switch the power to ON;
• Make sure the remote's battery is seated correctly;
• Try again – sometimes the second attempt succeeds.

Still no remote? No need to worry – we have another method to try and restore the pairing.

Method 2:turn the treadmill on.

1. Pull the red safety key out of the handrail. Error E07 will now appear on the display;
2. Press and hold the large middle button on the remote until you hear beeps;
3. Replace the safety key and test whether the remote now works;
4. Still not working? Replace the remote's batteries to rule that out.

Still not working? Then please fill in our defect form.

For the V3 you can try the following:

1. Turn the on/off switch under the treadmill to ON;
2. Then press and hold the Start|Stop button on the remote for 5 seconds;
3. Do you hear the treadmill beep? The pairing worked and the treadmill will now recognise the remote automatically.
4. Still not working? Try the following: watch the timing:
5. Hold the button down immediately after you switch it to ON;
6. Make sure the remote's battery is seated properly;
7. Check the battery is still charged;
8. Try again if needed – sometimes the second try works.

Still having trouble with your remote? Please fill in our defect form.

Check our troubleshooting page for common issues and their fixes so you can get moving again quickly. Still having trouble? We're here to help. Contact us via the defect report form, email, or phone.